Northern France Tourism : official website

Header Legal notice

General information

You are connected to the www.tourisme-nordpasdecalais.fr  website published by the Comité Régional de Tourisme Nord-Pas de Calais,

  • Legal name: Comité Régional de Tourisme Nord-Pas-de-Calais
  • Registered office: Maison du Tourisme, 3 rue du Palais Rihour, BP 60317 - 59026 Lille Cedex
  • Publication manager: Christian Berger

The publication manager undertakes to respect the laws concerning website creation and activity.

Access to our site

The access to the URL http://www.tourisme-nordpasdecalais.fr  is free of charge. The cost of access to and use of a telecommunications network are borne by the user of our site, in accordance with the conditions set by the internet service provider and telecommunication operator.

The fraudulent access or use of a computer system, the obstruction or falsification of the functioning of a computer system, the fraudulent introduction or modification of data in a computer system, are criminal offences and subject to penal sanction.

Site content

The Comité Régional de Tourisme Nord-Pas de Calais endeavours to ensure the precision and the up-dating of the information on this site, and reserves the right to modify, at any time and without forewarning, the content or the presentation of this site. We cannot, however, guarantee the exhaustiveness or the absence of modifications by a third-party (intrusion, virus).

The Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility for delays, errors, or omissions with regard to the content of the present pages in the event of interruption or unavailability of the service.

Hence, the Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility in the event of any indirect damages.

The Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility for any decision based on the information on this site, or the use by a third-party, and particularly declines all responsibility resulting from the transmission of confidential information on the internet.

The Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility for elements beyond their control, and the eventual damages caused by the technical environment of any user, particularly computers, software, network equipment (modems, telephone, etc.), and any material used to access or use the service and/or the information.

Any person wishing to procure a service presented on the site must contact the Comité Régional de Tourisme Nord-Pas de Calais for information regarding the availability of the service in question, as well as valid conditions and prices.

Access codes and passwords

Some of the interactive services on the http://www.tourisme-nordpasdecalais.fr site require an access code and password which are provided by the manager of these services.

Access codes and passwords are confidential, personal, non-assignable, and non-transferable. The user is responsible for the management and conservation of his access codes and passwords.

As a result, the user will take all the necessary precautions to protect and conserve access codes and passwords. The user is responsible for the consequences of their use.

The Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility for the fraudulent use of access codes and passwords.

The user undertakes to inform the Comité Régional de Tourisme Nord-Pas de Calais of any fraudulent use of access codes and passwords as soon as he becomes aware of it.

For security reasons, access to protected sections will be automatically invalidated after several attempts to access using incorrect codes. The Comité Régional de Tourisme Nord-Pas de Calais reserves the right to suspend access to the site in the event of fraudulent use, or the fraudulent attempt to use another user’s access code or password.

The Comité Régional de Tourisme Nord-Pas de Calais will inform the user in the event of suspended access.

Copyright and reproduction rights

The site is subject to French and international copyright and intellectual property laws. All rights of reproduction are reserved, including the representation of images and photos.

The reproduction of any or all of this site on any medium is forbidden without the site manager’s formal authorisation.

The reproduction of texts on a paper medium is authorised, subject to the following three conditions:

  • free distribution;
  • respect for the integrity of the documents reproduced (no modifications or alterations);
  • clear and legible citation of the source using the following form: "Document from the website: http://www.tourisme-nordpasdecalais.fr. Reproduction rights are reserved and strictly limited.”

Please consult us for any other purpose.

In compliance with the intellectual property code, visual and photographic representations remain the property of their authors. The reproduction of photos and illustrations is forbidden without prior authorisation.

Nominative information

Information is sent to the Comité Régional de Tourisme Nord-Pas de Calais which processes your request for information.

You have full rights to access, modify, correct or delete any nominative information concerning you, in compliance with law No.78-17 dated 6th January 1978 (amended) regarding data processing, data files and individual liberties. To exercise this right, contact the site manager in writing:

  • Organisation: Comité Régional de Tourisme Nord-Pas-de-Calais
  • Address: Maison du Tourisme, 3 rue du Palais Rihour, BP 60317 - 59026 Lille Cedex
  • Tel.: 03 20 14 57 57
  • Fax: 03 20 14 57 58
  • Email: contact@crt-nordpasdecalais.fr

Correspondence confidentiality

We remind you that the confidentiality of correspondence on the internet is not guaranteed, and that each user is responsible for taking all precautions necessary to protect their own data and/or software from contamination by viruses which may be on the internet.

Emails are kept on an computerised file until the Comité Régional de Tourisme Nord-Pas de Calais has responded.

Hypertext links

The site http://www.tourisme-nordpasdecalais.fr  proposes links to other sites. These sites, which are subject to regular address verifications, are not part of this site http://www.tourisme-nordpasdecalais.fr.

The Comité Régional de Tourisme Nord-Pas de Calais team has no control over their content and declines all responsibility for the information featured therein.

The Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility for hypertext links to other sites from the site: http://www.createursdhorizons.com, particularly, but not exclusively, with regard to the content to the sites.

Also, the Comité Régional de Tourisme Nord-Pas de Calais declines all responsibility for hypertext links directing to the present site. The creation of hypertext links towards the URL http://www.tourisme-nordpasdecalais.fr is subject to the formal authorisation of the site’s publication manager.

Site host

The site is hosted by the company OVH.

Qualité tourisme

Qualité Tourisme is a label created by the State.  The aim of the label is to improve the quality of services to tourists in France, to ensure they receive the best reception possible.  The label ensures that visitors can choose quality service providers in total confidence.

All tourism service providers who undertake a quality process can take part in the quality scheme: restaurants, accommodation, transport, tourist offices, etc.

By taking part in Qualité Tourisme, tourism professionals commit to providing:

  • a warm welcome
  • attentive personnel
  • clear and precise information
  • comfort and cleanliness
  • the discovery of a destination
  • consideration for your feedback

 The Nord-Pas de Calais regional tourist board gives priority to the network of service providers participating in the quality scheme in their communication and promotion activities.  The regional tourist board coordinates the scheme and promotes accredited service providers.  So far 286 service providers have received the Nord-Pas de Calais Qualité Tourisme label.

The regional tourist board is responsible for the label: for hotels and restaurants since 2009, and since 2012 for other sites.  The regional tourist board intends to extend the quality scheme to include other categories of the tourism sector.

For the list of accredited service providers, see: www.entreprises.gouv.fr/qualite-tourisme. Please take the time to give us your feedback online.

Northern France Battlefields Partner

For the commemorations of the centenary of the First World War, Nord-Pas de Calais Tourisme and other partners have created a network of establishments where the reception staff have been trained in 14-18 memorial heritage.

The approach aims to improve the quality of the reception given to visitors from around the world when visiting  memorial sites along the former Western Front. The personnel is trained to act as guides regarding the region’s memorial heritage for the establishments.

This scheme will contribute to the reinforcement of the region’s welcoming image, and ensure positive communication abroad.

To get the network started, it was suggested to several tourism professionals - tourism promotion organisations, accommodation and restaurant owners, and transport companies - to register one or two people from their reception staff. The establishments were chosen from those who participate in the Qualité Tourisme scheme or another label scheme (Gîtes de France, Clévacances, Logis de France).

Each person participated in two complementary training sessions. The first stage was an information session about the main historical events, memorials, and the region’s patrimonial history from the First World War. Secondly, they participated in a field trip in the territory crossed by the memorial trail to learn about the symbolic sites, with both a concrete and sensitive approach.

At the end of the training course, each establishment was provided with the network’s specific signage as well as Great War brochures.

Nord-Pas de Calais Tourisme gives priority to this network of establishments for communication actions and promotion for the 14-18 memorial theme. The regional tourist board coordinates the scheme and organises the promotion of accredited establishments. Today, the “Northern France Battlefields Partner” network has over 200 members. 

This plan is part of the Contrat de Destination “Centenaire de la Grande Guerre” (Great War Centenary destination contract ) which unites the Nord-Pas de Calais, Champagne-Ardenne and Lorraine regions; the Somme, Aisne et Meuse departments; the Pôle d’Excellence Rural “Front des Vosges 14-18” (the rural centre of excellence “the 14-18 Vosges Front”); the Ministry of Tourism, the Secretary of State for War Veterans, Atout France (French national tourism agency), and the First World War Centenary Partnership Program.

See the network’s site for the list of accredited establishments: www.northernfrance-battlefields-partner.com

*These professional networks and organisations support the creation of the Contrat de Destination “Centenaire de la Grande Guerre” throughout the Nord-Pas de Calais. They are: Accor Hotels, Intercontinental Hotel Group (IHG), SLIH hotel group, Hôtel-Casino Barrière de Lille, the departmental federation of Gîtes de France Nord et Pas de Calais, Union Nationale des Associations de Tourisme (UNAT) Nord-Pas de Calais, Lille airport, Nord-Pas de Calais Tourisme, The region’s Chamber of Commerce and Industry, (CCIR) Nord de France, Nord Tourisme, Pas-de-Calais Tourisme, the regional federation of the Nord-Pas de Calais tourist offices (FROTSI).